The move aligns with Exotel’s strategy to expand its AI-led customer engagement tools and enterprise communications platform.

Dubverse will operate as a standalone platform and remains backed by Kalaari Capital, having raised about $800,000 in mid-2022.

Exotel and its backers have raised around $100 million, with notable investors including Blume Ventures, A91 Partners, and Sistema Asia; FY25 revenue stood at ₹490.5 crore with a net profit of ₹20 crore, reversing a prior fiscal loss.

Geopolitical uncertainties in the Middle East may affect roughly 10% of Exotel’s growth plans, including a large deal delay as customers hesitate.

FY25 operating revenue for Exotel was ₹490.5 crore, up from ₹444 crore the prior year, with about 80% of revenue from India and faster growth in the Middle East and Africa.

Exotel serves over 7,000 enterprises and processes more than 20 billion interactions annually across voice, messaging, and other channels.

The expansion includes serving sectors like financial services, healthcare, and e-commerce while deepening capabilities across multiple channels.

Backers include A91 Partners, Blume Ventures, and CX Partners, supporting Exotel’s scale across global markets.

The deal signals a strategic emphasis on multilingual, AI-driven customer engagement in India and other multilingual markets, focusing on real-world applicability and scale.

Exotel’s business remains predominantly B2C, with AI expected to automate around 60% of customer experience operations and potentially reduce human agents by about 60% while shifting remaining agents to cloud-based systems.

Exotel has acqui-hired the core team of Dubverse, a multilingual voice AI startup, to strengthen its conversational intelligence and enterprise customer experience capabilities.

Anuja Dhawan, leading CQA at Exotel, argues that CQA provides real-time, full-scale visibility into every customer interaction, enabling AI-driven decision making instead of manual evaluation.