Asda Battles $1 Billion IT Disruption, Sees Sales Dip and Delayed Recovery

November 28, 2025
Asda Battles $1 Billion IT Disruption, Sees Sales Dip and Delayed Recovery
  • Consumers are confused and concerned after the autumn Budget, and it remains unclear whether this will affect Christmas spending.

  • Leighton cautioned that consumer confidence and spending could be influenced by the Budget, but the Christmas impact is not yet determineable.

  • Asda is facing a roughly $1 billion IT upgrade disruption that stalled stock movement between depots and stores, leading to inconsistent online and in-store availability and contributing to a sales dip in the third quarter of 2025.

  • Leighton noted that autumn Budget mood is weighing on consumer sentiment, with uncertainty about Christmas spending but too early to tell the full impact.

  • Industry data show Asda’s sales fell about 3.9% year-on-year over the 12 weeks to early November, with market share dipping to around 11.6%.

  • ownership by TDR Capital, with Walmart retaining a 10% stake, facilitated Leighton’s return as CEO last year.

  • CEO Allan Leighton says the issues set the business back about six months, but availability has returned to June levels and performance is improving; however, targets for Q2 2025 aren’t expected to be reached until Q2 2026.

  • Leighton emphasized that availability is back to June levels, operational issues are easing, and performance is improving, yet full recovery to the Q2 2025 position will take until mid-2026.

  • Chief executive Allan Leighton attributed the sales decline to the Walmart-system transition, noting a three-month period of poor customer experience and disrupted digital channels in August.

  • The company completed the IT transition in Q3 2025 but estimates the disruption set the business back about six months, with normalization not expected until Q2 2026.

  • Like-for-like sales for the quarter ended September 30 declined by 2.8%, after a 0.2% drop in the prior quarter.

  • Asda warns that underlying sales growth won’t return until mid-2026 due to the disruption from separating its IT systems from Walmart.

  • Although the IT transition was completed in Q3 2025, the disruption affected customer experience, app and website performance, and home-delivery sales in August.

  • Overall, the company says a renewed focus on pricing and supply reliability signals steps toward recovery, with a cautious near-term outlook for growth and consumer spending.

  • Leighton has warned that pricing 5% to 10% cheaper than rivals could materially reduce annual profit.

  • Market reaction saw a temporary negative impact on Tesco and Sainsbury’s shares amid fears of a price war, though those peers have since rebounded.

  • Asda continues price reductions to drive growth and defend market share against rivals like Tesco, Aldi, and Lidl amid higher food inflation and cautious consumer sentiment.

Summary based on 7 sources


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