PlayStation has introduced a simplified refund process for the PS Store, making it easier for users to request refunds by signing into their account, accessing transaction history, selecting a product, and clicking 'Request a refund,' whether via the website or the PS App.

This streamlined process aims to address the rising number of refunds needed due to poorly received or broken game launches, although the core refund policy—excluding refunds for downloaded games—remains unchanged.

The update is part of Sony's broader initiative to enhance the PlayStation Store experience, which now includes features like Apple Pay support, a verified purchase-based rating system, and accessibility tags for the PS5 store.

Additional improvements include removing regional restrictions for some games and introducing a new eco mode for the PS5, reflecting Sony's commitment to a better user experience.