This approach is designed to eliminate silos between learning, coaching, and execution, ensuring a cohesive AI deployment across the workforce.

Stone emphasizes turning AI insights into daily tasks and using realistic practice and coaching to achieve transformation and repeatable results.

TTEC promotes a unified approach that links immersive AI-powered practice, performance intelligence, and closed-loop coaching to translate AI insights into everyday behaviors and consistent frontline performance.

The ecosystem centers on RealSkill (immersive AI-powered simulations) and Perform (AI-driven coaching and analytics) to create a continuous skills-and-behavior framework from onboarding through optimization.

Measured outcomes cited include improvements in associate retention (about 12%), reductions in average handle time (6–8%), 100% compliance accuracy within 60 days, a 23% increase in Net Promoter Score, and a 10% lift in sales conversion rates.

It establishes a continuous feedback loop by mapping AI simulations to live coaching skills, giving leaders a real-time view of frontline effectiveness.

Company leadership, led by Julie Stone, notes that AI alone does not drive performance; translating AI insights into everyday behaviors through realistic practice and timely coaching is essential.

The solution is positioned as industry-agnostic, bridging AI investments with real business outcomes through ongoing enterprise adoption and scale.

TTEC has expanded its AI-driven frontline performance ecosystem, anchored by RealSkill and Perform, to benefit more than 100 enterprise clients and over 25,000 frontline agents worldwide, with measurable outcomes across clients.

The expansion aims to improve associate proficiency and performance, including sales, across global contact centers as part of enterprise adoption.

TTEC positions itself as a global CX technology and services innovator focused on AI-enabled digital CX, with a portfolio spanning AI, analytics, CRM, and omnichannel capabilities.

Client case examples show tangible results, including a 10% sales increase for an insurance firm, and 17%–23% NPS boosts for healthcare and telecom clients, driven by data-informed coaching.