The COVID-19 pandemic has accelerated the growth of conversational AI in healthcare, presenting opportunities and challenges.

Walt Mossberg sees AI as having the potential to revolutionize medical diagnoses and treatments for more accurate, personalized patient care.

A method to quantify risk in healthcare AI initiatives identifies non-interpretable AI and poor human–AI communication as major disruptors.

The NIST AI Risk Management Framework is mentioned as a tool for mitigating AI risks in healthcare, with a call for further risk analysis to support its adoption.

Mossberg underscores the importance of ethical considerations and privacy in AI healthcare implementations, advocating for transparency and oversight.

While optimistic about AI's benefits in healthcare, Mossberg warns that careful implementation and regulation are crucial to avoid misuse and safeguard patient rights.