Amazon's new Project PI uses generative AI and computer vision technology to scan deliveries for defects.

The system scans items in a tunnel and isolates those with issues.

Human associates decide on the best course of action for flagged items.

The project aims to reduce returns, carbon emissions, and waste.

Amazon is also developing a large language model to analyze customer feedback.

This model aims to enhance product labeling accuracy.

The initiative seeks to improve the customer experience and support sustainability.