Riverbed Smart OTel™ enhances OpenTelemetry by filtering and exporting only high-value data, which aids enterprise data and AI projects while improving the management of telemetry streams.

The company introduced three new data collection modules: a Unified Communications Module for real-time analytics in platforms like Microsoft Teams, a Packet Capture Module for advanced diagnostics, and Aternity for Intel® Thunderbolt™ and Wi-Fi, enhancing visibility in connected environments.

Riverbed has unveiled significant enhancements to its observability platform, integrating Generative, Predictive, and Agentic AI capabilities alongside new data observability modules aimed at improving IT management.

Among the new features is Riverbed IQ Assist™, which leverages Generative AI to deliver instant, contextual insights, including graphical representations of root causes and suggested remediations without requiring extensive prompts.

As a result of these innovations, Riverbed has seen increased adoption of its AI capabilities, leading to measurable reductions in helpdesk tickets and IT support costs across various sectors, including finance and mid-sized enterprises.

The updates aim to meet customer demands for consolidated observability tools that deliver a strong return on investment and integrate seamlessly with enterprise data.

The integration of Predictive AI into Riverbed IQ Ops™ allows for early detection of potential IT issues, helping organizations prevent disruptions and manage costs effectively.

While many of Riverbed's innovative solutions are now generally available, features like Agentic AI and the NPM+ Packet Capture Module are set to be released later in 2025, underscoring the company's commitment to continuous innovation in AIOps for observability.

These advancements are designed to empower IT departments, streamline operations, and enhance the overall digital experience for users.

Riverbed's solutions cater to a diverse range of clients, including 95% of the Fortune 100, and are positioned to optimize IT operations and improve digital experiences.

Agentic AI enables customizable automation within workflows, allowing IT teams to deploy intelligent agents without needing coding skills, thus facilitating the creation of intelligent workflows through drag-and-drop features.

CEO Dave Donatelli reported a remarkable 102% growth in observability bookings in the first quarter of 2025, reflecting strong customer satisfaction and demand for consolidated observability tools.