71% of surveyed leaders believe that automation solutions should enhance human capabilities, highlighting the importance of human oversight in AI workflows.

A recent report by Automation Anywhere and Forrester Consulting reveals that 60% of enterprise leaders prioritize automation platforms, particularly from Robotic Process Automation (RPA) providers, for managing AI processes.

Mihir Shukla, CEO of Automation Anywhere, emphasizes that enterprises are increasingly recognizing the value of AI-augmented workflows and the importance of process automation expertise for scaling adoption.

Decision-makers found intelligent automation platforms from RPA and AI vendors highly valuable for managing long-running processes, with a preference for solutions that offer robust integration and data security capabilities.

Despite the high interest in AI agents, enterprises face practical challenges, including concerns about data privacy, skillset gaps, and integration complexities, which hinder widespread adoption.

The report identifies that 66% of respondents are worried about data privacy, 63% about skillset gaps, and 61% about integration complexity as key barriers to AI agent adoption.

To effectively scale Agentic AI and achieve measurable business outcomes, enterprises are encouraged to proactively address security, cost, and talent issues.

Leaders remain optimistic about overcoming these challenges, believing that addressing security, cost, and talent issues will enable them to harness the potential of AI agents.

Currently, 53% of organizations are piloting AI agents for internal employee support, while 48% are focusing on customer service, with plans for broader implementation across various business functions within two years.

Nearly 75% of leaders plan to pilot AI agents for customer support within the next year, reflecting strong confidence in their transformational value.

The study indicates a shift towards Agentic Process Automation (APA), which emphasizes augmenting human capabilities rather than replacing them.

Respondents rated the transformational value of AI agents for customer service, sales automation, and compliance highly, averaging over eight out of ten.