New features include CRM lead capture, contextual handover to human agents, and advanced appointment booking, with compatibility for external SIP-based phone systems.

ACE turns voice data into actionable business insights, unifying customer and employee conversations via an Insights module that includes Explain (summaries), Investigate (root-cause with actions), and Ask ACE (natural-language queries).

Customer quotes highlight ROI and enterprise impact, including a Televero Health case noting a 14% increase in monthly appointments and over $200,000 in monthly revenue driven by AIR.

Other customers, like Echo Global Logistics, emphasize turning call data into business intelligence and actionable insights.

The press release includes standard corporate boilerplate and links to product pages and the source version on Business Wire.

Early 2026 broader availability is anticipated for AVA and ACE, with an ecosystem approach designed to leverage data across voice, video, and messaging.

The Insights module helps leaders understand customer sentiment, revenue trends, and team performance, enabling data-driven actions and faster decision-making.

RingCentral unveils an agentic voice AI suite—AIR (AI Receptionist), AVA (AI Virtual Assistant), and ACE (AI Conversation Expert)—to manage the full conversation journey from pre-call capture to post-call insights.

The trio covers pre-, during-, and post-conversation stages, enabling an ecosystem that leverages data across voice, video, and messaging for a unified experience.

AIR acts as a 24/7 autonomous voice AI receptionist, capable of capturing leads, booking appointments, and transitioning context to human agents when needed, with CRM and multi-calendar support.

AVA provides real-time assistance across voice, text, meetings, and chat, offering summaries, AI-assisted writing and translation, dynamic workflow prompts, and product adoption guidance.

ACE unlocks insights from voice data with an Insights module featuring explainable summaries, root-cause analysis with recommended actions, and a natural-language interface for guided answers.

AVA provides real-time assistance across interactions, delivering summaries, AI writing and translation, dynamic workflow prompts, and product adoption support.

Availability varies: AIR is live in the US, UK, and Canada; AVA is in early access in the US via RingEX waitlist; ACE is available to all RingCentral customers, with broader general availability planned for early 2026.

Together, the three components cover the full conversation journey—preparation, live engagement, and post-interaction insights—to drive engagement and revenue.

Industry observers note RingCentral’s leadership in AI-driven, agentic voice tech as a shift toward AI-powered, contextual communications.

The suite is positioned as an expansion of RingCentral’s AI-powered platform, emphasizing data leverage, security, and enterprise-grade capabilities.