Giga is building emotionally aware AI agents that deliver real-time, high-accuracy customer support at scale by using contextual memory and analyzing a company’s entire knowledge base to reason across complex policies and systems without human handoff.

The agents are designed for high-compliance industries—ecommerce, financial services, healthcare, and telecommunications—utilizing retrieval-augmented generation and contextual reasoning to ensure precise responses.

These agents aim to understand context, reason effectively, and respond within a second, enabling human-like interactions across sectors such as ecommerce, healthcare, telecoms and finance.

Giga plans to expand adoption within Fortune 100 companies and grow its team as investor interest in voice AI rises due to automation potential in customer service.

The latest funding round was led by Redpoint Ventures with participation from Y Combinator and Nexus Venture Partners to accelerate growth and enterprise-scale AI-powered support.

Redpoint’s Satish Dharmaraj called Giga a foundational AI infrastructure layer for customer voice and noted it as one of their largest early-stage bets.

CEO Varun Vummadi says enterprises spend billions on call centers annually, but customer experience is broken, and Giga intends to revolutionize how machines understand voices and conduct conversations.

Giga emphasizes multilingual and native-language support to tackle language barriers, with ongoing work on multilingual LLMs and user-preference retention to improve interactions over time.

To address language bias and privacy, Giga uses multilingual LLMs and adaptive preference storage, planning to deploy on clients’ private clouds with open-source models in regulated sectors like finance and healthcare.

DoorDash serves as a notable customer, with Giga’s deployment improving call-resolution speed, reducing escalations, and boosting operational performance across 40+ countries and nearly 50 million users monthly.

Giga announced about $61 million in new funding led by Redpoint with participation from Y Combinator and Nexus to accelerate growth and enterprise deployments.

The long-term vision is to build foundational AI systems that enhance voice-based customer interactions with contextual understanding and enterprise-grade reliability.