Sobot unveils Five-AI—Omnichannel AI, Scenario-Based AI, Multi-Faceted AI, Generative AI, and Secure AI—anchoring a unified, scenario-driven approach to customer engagement across channels and stages.

G2 reviewer notes highlight how the platform unifies channel silos, streamlines agent workflows, and supports ecommerce tasks like product recommendations, order tracking, returns, and refunds.

Omnichannel AI unifies websites, ecommerce platforms, email, live chat, social channels, and voice into a consolidated workspace that eliminates data silos and enables context‑aware interactions.

The news release is provided by Sobot and distributed via Yonhap News Agency with no editorial modification by Yonhap.

Readers are directed to Sobot’s official site, sobot.io, for more information.

The article emphasizes Sobot’s real‑world impact and ongoing recognition from users and industry observers, reinforcing confidence in its AI‑driven engagement strategy.

The press release frames Sobot as more than a feature set, presenting the Five-AI system as a strategic framework for real-world applications and industry needs.

Sobot highlights real‑world applications across industries, with a focus on retail and ecommerce to meet diverse customer engagement needs.

Beyond retail, Sobot promotes adaptable AI across healthcare, finance, and education to support varied industry requirements.

Sobot achieved strong Winter 2026 performance on G2, ranking in 252 reports and earning 32 badges, including 7 leader badges, signaling progress under its AI‑First strategy.

CX leaders’ feedback underscores real‑world applicability, noting Sobot’s flexibility, scalability, and performance during peak periods.

Sobot claims the approach yields about 90% higher customer retention and roughly 19% higher engagement, aligning with benefits of omnichannel, scenario-driven AI.