A joint webinar by Voiso and Doktor365 explored the future of health tourism, highlighting how their AI-powered contact center and workflow tools boost efficiency, compliance, and patient satisfaction.

The collaboration aims to create seamless patient journeys from first inquiry to post-treatment follow-up by combining Doktor365’s health tourism workflow management with Voiso’s centralized communications platform.

Background information on Voiso and Doktor365 covers their roles, capabilities, and how to reach them for more details.

Analytic and AI-driven insights are central, with a dashboard tracking over forty data points and multilingual speech recognition across nine languages, with Turkish support in development.

AI-powered quality control includes multilingual speech transcription, sentiment analysis, and dashboards to monitor call performance and patient rapport.

Health tourism is as much about communication as clinical care, with roughly 60% of industry needs focused on communication, coordination, and relationship management.

Clinics gain access to local international phone numbers, 24/7 multilingual communication, and remote call handling via Voiso’s mobile app to ensure continuous service across time zones.

The integration provides centralized control over workflow and interactions, plus access to local numbers and round-the-clock multilingual support for global patients.

Voiso’s mobile app enables agents to handle calls remotely, supported by IVR routing and intelligent call distribution.

Ongoing development will expand multilingual support, AI analytics, and performance reporting to advance patient acquisition, scheduling, and follow-up within an integrated environment.

Compliance and data security are central, with Doktor365 aligning to KVKK and GDPR on secure Turkish-hosted infrastructure and ISO certifications, while Voiso supports cross-border engagement within regional regulations.

Key speakers Sinan Aksöz of Voiso and Sinan Yıldız of Doktor365 discussed market needs and how the integration addresses them.