Vital Guard reads clinical docs and radiology reports to surface incidental findings for patient communication, integrated with EHRs.

Vital Guard was launched around the same time as the Pinnacle Awards and complements the company’s AI-enabled patient communications.

Vital’s approach to AI in hospitals centers on common-sense AI use, democratizing care, and reducing patient anxiety during stays.

The product is positioned as interoperable with existing EHR systems and features a user-friendly interface that drives high patient engagement and satisfaction.

Vital’s AI-powered patient experience platform provides real-time wait-time predictions, plain-language explanations of test results, step-by-step care updates, and simplified discharge instructions via secure text on mobile devices with no downloads or logins.

The platform adapts healthcare to patients—across ages, languages, and digital literacy levels—meeting patients where they are rather than forcing adaptation to healthcare systems.

It supports ED, inpatient, and urgent care journeys and is accessible across diverse ages, languages, and levels of digital literacy.

Vital introduced Vital Guard, an AI-based, EHR-connected solution that reads clinical documentation and radiology reports to identify and communicate incidental findings to patients.

The Pinnacle Awards highlighted AI ecosystem maturity, praising foundational models, scalable infrastructure, enterprise transformation, and real-world impact, with recognition of responsible and impactful AI leadership.

Kate Lang, Executive Director of the Pinnacle Awards, praised the winners for maturity and real-world AI impact across industries.

The awards recognized broader AI maturity, including foundational models, scalable infrastructure, enterprise transformation, and global human impact, emphasizing responsible leadership in AI performance.

Vital was named a Diamond winner in the 2026 Pinnacle Awards in the Next Gen Digital Health AI category for redefining hospital communication during high-stress care moments.