Telco Autonomous Networks modernizes service operations by applying AI-driven, telecom-context workflows to improve issue resolution and efficiency.

Wipro expands its partnership with ServiceNow to scale agentic AI workflows across core enterprise functions, including IT, HR, procurement, and cybersecurity, aiming to translate business priorities into industry-aligned AI solutions.

Executives underscore the value: ServiceNow’s Amit Zavery highlights governance-enabled AI integrated into workflows for measurable outcomes, while Wipro’s Malay Joshi emphasizes a consulting-led approach to bridge AI deployment gaps.

The collaboration introduces three new solutions: SmartProcure for streamlined procurement, Telco Autonomous Networks for more efficient telecom service management, and Cyber Transform to strengthen security through improved vulnerability and incident handling.

SmartProcure standardizes procurement intake, approvals, and execution to shorten cycle times.

Clients can expect a unified experience for submitting and managing work requests, governance and auditability embedded in workflows, reduced cycle times from fewer manual handoffs, and better operational visibility across processes.

Outcomes also include unified work request management, policy-aligned execution with governance, faster cycle times, and clear visibility into ownership and progress.

The article emphasizes strategic partnership and intended outcomes rather than specific dates, metrics, or case studies.

The aim is to streamline initiation, orchestration, and execution of work across enterprise operations while strengthening governance, accountability, and turnaround times.

The collaboration seeks to reduce manual coordination and boost visibility into progress, enabling faster turnaround and stronger governance across organizations.

Cyber Transform enhances security operations through better vulnerability management, incident response workflows, and governance across cybersecurity processes.

The expansion is positioned as execution at scale with a consulting-led, AI-powered approach that converts business priorities into industry-aligned AI solutions and governs AI adoption.