Watsoo, a Salesforce consulting partner, is driving the implementation to scale Chhattisgarh’s digital ambitions by expanding API integrations, tightening governance and security, and enabling advanced analytics and policy insights.

Projected outcomes include AI-driven public services and more proactive governance that anticipates citizen needs and delivers services proactively.

Long-term goals envision AI-enabled, anticipatory governance leveraging Digital Dwaar’s data layer for citizen-centric services.

MuleSoft provides standardized integration frameworks, centralized visibility, and governance over data flows, enhancing security and speeding decision-making and service delivery.

Digital Dwaar will function as a centralized API exchange where state departments publish and consume data services under a governed platform, reducing manual data coordination and accelerating decisions.

CHiPS adopts an API-led integration strategy with MuleSoft at the core, replacing manual data exchanges with API-driven access across government departments.

Plans for the future include broadening API integrations to all departments and major public applications, strengthening governance and security, and unlocking advanced analytics and AI-enabled citizen services as the ecosystem matures.

The platform aims to standardize integration, improve security, and offer centralized control over data flows with real-time data availability for faster service delivery and policy execution.

CHiPS CEO Shri Prabhat Malik emphasizes moving from fragmented systems to a connected, secure, scalable data ecosystem that underpins citizen-centric governance.

Prabhat Malik describes Digital Dwaar as a foundational shift toward a connected governance platform designed for scalable, future-ready services.

Leaders highlight a platform-first and AI-first direction, with interoperability and secure, instant data flows as central to the initiative.

CHiPS reports reduced manual data exchanges, faster integration timelines, and real-time data access that improves service fulfillment, operational decision-making, and centralized compliance visibility.