Parloa, the Berlin-founded AI agent management platform for enterprise CX, has continued strong growth after a $3 billion valuation following its January Series D, boasting more than $50 million in annual recurring revenue and 150% net revenue retention.

The company announced strategic partnerships with SAP, Microsoft, OpenAI, Five9, and Epic as it deploys the raised capital, signaling broad adoption across the CX ecosystem.

Additional partnerships with Five9 and Epic (HIPAA-ready AI agents for clinical and patient support), along with deployments by outsourcing firms TP, Concentrix, and Foundever, point to agentic AI being used to augment rather than replace human agents.

In a competitive landscape where Zendesk, Salesforce, Google, and Talkdesk are expanding agentic AI, Parloa emphasizes platform governance and a build-once, deploy-anywhere approach rather than acting as just a product or model provider.

Parloa has earned industry recognition, including Gartner’s Established quadrant for Voice of the Customer in Conversational AI, and has been highlighted by Forrester and CB Insights, along with multiple Technology and Enterprise AI awards.

The company released the State of Agentic CX report (derived from over 10,000 multichannel interactions) and plans a follow-up Consumer Patience Index in June to deepen its research footprint.

Parloa’s platform runs on Microsoft Azure, leveraging Azure Cognitive Services and Azure OpenAI Service; OpenAI has featured Parloa as an enterprise deployment case study, and Parloa demonstrates using GPT-5.4 to simulate and run large-scale customer service conversations.

Parloa launched two public portals—Parloa Innovation and Parloa Labs—to share product advancements (Subtask Agents, large-scale simulations) and research on agent orchestration and multi-agent collaboration, alongside the State of Agentic CX report.

Expansion plans include a stronger presence at Customer Contact Week in June and broader global growth in Europe and North America, with an expanding partner ecosystem across CX and AI infrastructure.

Parloa positions itself as the management layer for deploying, testing, and optimizing AI agents across existing enterprise infrastructure, offering a build-once, deploy-anywhere lifecycle from simulation to production.

Strategic partnerships with SAP are especially significant, integrating Parloa’s AI agents into SAP Service Cloud and into SAP’s internal IT concierge, while continuing collaboration with Microsoft Azure and other CX players like TP, Concentrix, Foundever, Five9, and enterprise clients.

Founded in 2018 by Malte Kosub and Stef an Ostwald, Parloa now has about 430 employees across New York, Berlin, London, and Munich, serving customers such as HealthEquity, Allianz, and Booking.com.