LATAM Airlines is undergoing a broad AI-driven digital transformation to harden operations against travel chaos, aligning with other major carriers that are adopting AI-powered systems to optimize routing, hangar efficiency, and in-flight services.

The airline officially kicked off its AI-led transformation on June 20, 2026, positioning it alongside global carriers to enhance flight routing, hangar operations, and customer-facing services.

LATAM’s eMantto mobile engineering app, integrated with Lufthansa Technik’s AVIATAR, schedules checks using live telemetry and predictive analytics, boosting hangar maintenance efficiency.

The eMantto predictive maintenance ecosystem analyzes real-time aircraft telemetry to anticipate faults, optimize maintenance scheduling, and deliver substantial annual savings.

Transformation has driven notable gains, including a near 50% rise in net income and thousands more available flying days due to higher fleet availability and efficiency.

Shifting to cloud and ML across LATAM’s 41,000-strong workforce introduced governance and training challenges, including legacy-system integration, ongoing staff education, and maintaining pricing transparency amid automated dynamics.

LATAM has invested about $60 million in Viasat satellite Wi‑Fi for intercontinental routes and rolled out AI-powered concierge tools to boost passenger experience and target higher Net Promoter Scores.

The Cosmos platform, built on Google Cloud Vertex AI and BigQuery, enables cross-departmental deployment of predictive models, accelerating data workflows from months to seconds.

The Viasat partnership delivers high-speed satellite Wi‑Fi on long-haul flights, supporting enhanced passenger experience and higher NPS, including ambitious targets for premium segments.

Post-transformation results show higher daily passenger volumes, lower maintenance overhead (saving about $50 million annually), increased fleet availability, and a meaningful uplift in margins.

Travelers are benefiting from AI-powered concierge services, satellite Wi‑Fi, improved mobile apps for status updates, automated rebooking, and guidance on how dynamic pricing may affect options.

Cosmos centers on AI middleware that delivers real-time data across all departments to predict disruptions and optimize passenger flow.