The presentation emphasized EngageLab’s value proposition of unified lifecycle customer data, reliable message delivery, and support for APAC digital transformation challenges.

No financial figures or performance metrics were disclosed; the announcement centers on capabilities and positioning.

At The MarTech Summit Hong Kong on July 7, 2026, EngageLab unveiled its AI-first customer engagement platform, EngageLab, with a focus on enhanced omnichannel capabilities and AI-driven solutions.

Aimed at marketers, EngageLab provided contact information for inquiries: [email protected].

Live demonstrations addressed real-world pain points, including improving low push notification deliverability on HarmonyOS, and showcased end-to-end customer journeys across AppPush, WebPush, Email, SMS, and WhatsApp Business API within a single platform.

The press release included standard Safe Harbor language with market context and forward-looking statements about potential business implications and risks.

EngageLab introduced Silent Auth, a second-level login solution that uses carrier-network verification for frictionless security with zero user input and no drop-off.

Silent Auth was announced at the booth as a carrier-network-based verification feature designed to preserve user experience while strengthening security.

Demonstrations highlighted improved deliverability of AppPush, supporting Huawei, OPPO, VIVO, Honor, and Meizu channels, with built-in backup channels and delivery rates reportedly up to 99% even when apps are force-closed.

EngageLab showcased omnichannel Marketing Automation, orchestrating AppPush, WebPush, Email, SMS, and WhatsApp Business API within a single visual journey for personalized, scenario-based interactions.

LiveDesk, EngageLab’s AI-powered customer service platform, was presented to enable AI-human collaboration and can handle roughly 90% of routine inquiries instantly, with multilingual 24/7 support and AI-driven ticket routing and issue resolution.

The presentation addressed a hotel brand marketer’s challenges with low push deliverability and reach on HarmonyOS, demonstrating EngageLab’s targeted solutions.