The public-sector business is growing rapidly, with defense revenue up 80% year over year, making it the fastest-growing large segment for Salesforce.

Missionforce now supports government missions across more than 30 countries, 60 U.S. federal agencies, all 15 U.S. Cabinet departments, all 50 states, and all six branches of the U.S. military.

Ace resolves 96% of routine inquiries without human escalation and has reduced consumer-interaction costs by more than 90%.

New capabilities automate manual, paper-based processes such as procurement, supplier management, and invoice audits into digital workflows with AI agents that run tasks, track status, and flag exceptions in real time within secure environments.

Investors are weighing factors like the Army contract conversion pace, the sustainability of defense growth, and the potential expansion of deployments such as TSA’s Ace to other agencies.

The Missionforce Policy Engine converts static policy documents into executable rules, subject to human review, enabling automated, multi-step workflows and cross-data reasoning by AI agents.

Missionforce Field Operations & Asset Management now uses AI agents to automate scheduling, work orders, and asset maintenance, with native offline mobile capabilities for remote environments.

Beyond the Army, the Air Force has deployed Missionforce to modernize operations for a $13.5 billion vehicle fleet, while TSA uses Ace to handle about 100,000 traveler conversations monthly.

Key deployments include a 10-year Army IDIQ worth up to $5.6 billion, Army HRC HR support for 9.2 million personnel in an IL5 environment, Air Force sustainment modernization across 389 locations, and USDOT modernization for citizen services and safety; TSA’s Ace handles substantial traveler interactions with high resolution and cost savings.

Salesforce announces the integration of OpenAI frontier models into Missionforce for U.S. federal government use, leveraging Salesforce Government Cloud and Amazon Bedrock to provide secure, compliant access to advanced AI capabilities.

CEO Kendall Collins underscores Missionforce’s role in enabling tailored AI that operates across agencies’ environments while preserving operational control over missions.

The platform supports air-gapped environments to meet classified and defense-adjacent use cases by isolating systems from the public internet.