Workday is moving to headless operations with Sana as the default home screen and a Trusted Agent Platform foundation, enabling AI-driven workflows beyond traditional screen interfaces, including SanaEnterprise for AI experiences across external systems like Salesforce and Slack.

Gerrit Kazmaier outlines a three-pillar AI transformation: ensure AI is lawful, trustworthy, and secure; redesign business processes around AI; and redeploy people to drive growth instead of expanding headcount.

The story notes governance, auditability, and entitlement controls as Sana coexists with external tools, while also highlighting budget predictability through usage-based pricing for Japanese companies.

Flex Credits, a usage-based billing model launched in 2025, charges customers by the volume of AI work performed, with pre-purchased credits usable across all AI features and agents.

Workday expands into IT service management (ITSM) to compete with ServiceNow, leveraging its HR/finance data model to manage access and transfers within ITSM workflows.

The strategy introduces Work Intelligence for task-based automation, Decision Intelligence for data-driven option comparison and execution support, and Sana Concierge to automate onboarding, offboarding, and access management.

Lawful AI is emphasized: AI should operate within defined workflows, be grounded in customer data, auditable, and include human oversight for high-impact decisions such as hiring and income-related processes.

Partnerships with Anthropic, OpenAI, ElevenLabs, and TypeSafe AI enable cross-platform access (e.g., Workday in Slack or Claude) while maintaining domain context quality and proper governance.

Workday unveiled Sana, a natural-language interface replacing the traditional home screen as part of its AI-first ERP rebuild, announced at Workday Rising 2026 in Las Vegas.