Bigscreen's Beyond 2 Headset Faces Shipping Delays Due to Design Flaw, Valve Assists in Fix

April 27, 2025
Bigscreen's Beyond 2 Headset Faces Shipping Delays Due to Design Flaw, Valve Assists in Fix
  • Bigscreen announced its new headset, the Beyond 2, in March 2025, with initial shipping planned for April and May.

  • However, the shipping of the first batches has been delayed to June 2025 due to a design flaw in the headset.

  • This design flaw involves a printed circuit board (PCB) that affects controller tracking, an issue identified by testers before it was confirmed.

  • As a result, Bigscreen produced 5,000 flawed PCBs that now need to be scrapped, further contributing to the shipping delay.

  • To address the tracking issue, Bigscreen received assistance from Valve, implementing improvements from the Valve Index.

  • In an effort to maintain quality while scaling up production, Bigscreen is utilizing computer vision technology to inspect components and minimize defects.

  • Additionally, the overseas manufacturer has ramped up production by running double shifts overnight to meet demand.

  • To support this increased production, Bigscreen has hired 11 new employees for its Los Angeles assembly factory and customer support team.

  • The delay primarily affects the first buyers, whose orders sold out rapidly within hours of opening.

  • If production accelerates as planned, Bigscreen hopes to ship the first Beyond 2 batch by the end of May 2025.

Summary based on 1 source


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