Qantas App Glitch Exposes Personal Data, Allows Flight Cancellations
May 1, 2024
Qantas Airways is actively investigating a data breach involving its mobile app that compromised personal information of customers.
The exposed data included names, frequent flyer details, and boarding pass information, and led to unauthorized flight cancellations to Europe.
The airline has confirmed that the breach did not include sharing of personal financial data.
Qantas is implementing additional processes to enhance security and prevent future incidents.
The issue, identified as a technology glitch rather than a cybersecurity attack, was resolved within three hours.
Customers affected by the breach have been advised to be alert to the risk of social engineering scams following the incident.
Summary based on 14 sources
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Sources

BBC News • May 1, 2024
Qantas: Australian airline investigates possible privacy breach on app
The Guardian • May 1, 2024
Qantas passengers’ personal details exposed as airline app logs users into wrong account
The Sydney Morning Herald • May 1, 2024
Privacy scare as users report Qantas app glitch