IRS Faces Tech Crisis: Outdated Systems Risk Taxpayer Security and Surge Costs

August 17, 2024
IRS Faces Tech Crisis: Outdated Systems Risk Taxpayer Security and Surge Costs
  • A recent audit by the Treasury Inspector General for Tax Administration (TIGTA) reveals that the IRS lacks a clear strategy for modernizing its legacy systems, leading to significant delays and security vulnerabilities for taxpayers.

  • The IRS's IT infrastructure costs have surged by 35% from $2 billion in 2019 to $2.7 billion in 2023, with expectations for continued increases if legacy systems are not retired.

  • The closure of the IRS's Technology Retirement Office in early 2023 has exacerbated the situation by eliminating a dedicated program for managing outdated IT systems.

  • TIGTA has recommended the re-establishment of the Technology Retirement Office or the creation of a similar program to address the IRS's modernization challenges.

  • Currently, a significant portion of the IRS's technology is obsolete, with 33% of applications, 23% of software, and 8% of hardware considered essential yet outdated.

  • Some IRS systems still rely on outdated programming languages like COBOL and assembly language, which are decades old and hinder modernization efforts.

  • The IRS has allocated tens of billions from the 2022 Inflation Reduction Act towards its technology transformation, which the agency's commissioner has termed a 'generational imperative.'

  • In March, the Government Accountability Office criticized the IRS for lacking a detailed technology agenda, which could impede its transformation efforts.

  • The IRS plans to incrementally replace legacy capabilities with new common platforms for case management and other operations, prioritizing objectives set by the Transformation Steering Committee.

  • The current state of the IRS's technology poses a serious risk to taxpayers, who depend on the agency for effective financial management.

  • TIGTA's report also highlighted inaccuracies in how the IRS identifies its legacy technology, prompting the agency to commit to improving the accuracy of its technological assessments.

  • Despite some improvements since 2020, the IRS has only successfully implemented two out of four recommended modernization strategies, indicating a poor track record in updating its technology.

Summary based on 2 sources


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