AT&T's network was disrupted for 7 hours on Thursday due to technical issues during expansion efforts.

Thousands of customers across the U.S. were affected by the outage.

AT&T is offering a $5 credit to affected customers as an apology and compensation.

The credit will be automatically applied to accounts, including options for prepaid customers.

CEO John T. Stankey clarified the credit aims to cover the day of lost service.

Customer reactions to the credit offer are mixed, with some finding it insufficient.

AT&T is engaging with business customers to resolve their specific concerns.

The company has confirmed that the outage was not the result of a cyberattack.