Wendy's Embraces AI: Dynamic Pricing and Digital Menus by 2025
February 27, 2024
Wendy's CEO Kirk Tanner has announced plans to implement dynamic pricing and AI menu features by 2025.
The company is set to invest $30 million in digital and global menu enhancements to support its tech-driven modernization strategy.
Dynamic pricing will allow Wendy's to adjust menu prices based on real-time demand, with additional AI-driven changes possibly influenced by factors like weather.
Wendy's is exploring AI with the FreshAI bot for order taking, signaling a shift towards automation that may impact employment.
The fast-food industry has limited experience with dynamic pricing, but early adopters have reported positive outcomes.
Concerns have been raised about how dynamic pricing will integrate with food delivery apps and potential price gouging, as specifics on affected items and price changes remain undisclosed.
The company is also conducting trials of a new product, 'Saucy Nuggets', in select locations.
Summary based on 18 sources
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Sources

The Guardian • Feb 27, 2024
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The Verge • Feb 27, 2024
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Insider • Feb 27, 2024
Wendy's is going to start surge-pricing burgers, fries, and more
CNN • Feb 27, 2024
Wendy’s will soon begin testing Uber-like surge pricing