Wendy's Embraces AI: Dynamic Pricing and Digital Menus by 2025

February 27, 2024
Wendy's Embraces AI: Dynamic Pricing and Digital Menus by 2025
  • Wendy's CEO Kirk Tanner has announced plans to implement dynamic pricing and AI menu features by 2025.

  • The company is set to invest $30 million in digital and global menu enhancements to support its tech-driven modernization strategy.

  • Dynamic pricing will allow Wendy's to adjust menu prices based on real-time demand, with additional AI-driven changes possibly influenced by factors like weather.

  • Wendy's is exploring AI with the FreshAI bot for order taking, signaling a shift towards automation that may impact employment.

  • The fast-food industry has limited experience with dynamic pricing, but early adopters have reported positive outcomes.

  • Concerns have been raised about how dynamic pricing will integrate with food delivery apps and potential price gouging, as specifics on affected items and price changes remain undisclosed.

  • The company is also conducting trials of a new product, 'Saucy Nuggets', in select locations.

Summary based on 18 sources


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