China's Cities Embrace AI for Governance, Slash Hotline Waiting Times by 43%

February 17, 2025
China's Cities Embrace AI for Governance, Slash Hotline Waiting Times by 43%
  • Local governments across China are increasingly adopting DeepSeek's artificial intelligence models to enhance administration and governance.

  • Cities in Guangdong province, such as Shenzhen, Guangzhou, and Dongguan, have begun integrating DeepSeek into their online government services.

  • This initiative reflects a broader push from city governments in China to leverage AI technology to improve public services and compete with US companies like OpenAI.

  • In Guangzhou, the integration of DeepSeek has resulted in a 43% reduction in average waiting times for hotline calls and a remarkable 97% accuracy rate in call direction.

  • The Guangzhou municipal government has implemented DeepSeek's R1 and V3 AI models on its public web portals, significantly enhancing efficiency in service delivery to citizens.

  • DeepSeek's AI assistant has drastically reduced the time required for drafting and proofreading documents, completing tasks in seconds instead of the previous four to five minutes for 1,000 Chinese characters.

  • The integration of DeepSeek has improved local residents' access to policy information and increased document processing efficiency.

  • Hohhot has also deployed the DeepSeek-R1 model, planning to use it for intelligent Q&A services and expanding its application across various departments.

  • Training sessions for officials and business professionals on the use of DeepSeek and AI technologies are being organized in various local governments, emphasizing the importance of mastering AI for improved decision-making.

  • Guangdong Governor Wang Weizhong has underscored the need for breakthroughs in intelligent robots and their applications in sectors such as elderly care and public services.

  • The Longgang government has partnered with Huawei Technologies to deploy the AI model on Ascend servers, further enhancing the technological capabilities of local governance.

  • The Longgang district in Shenzhen has become the first district in China to broadly adopt DeepSeek's AI technology, aiming to enhance governance for its 4 million residents.

Summary based on 4 sources


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