The incident has drawn national attention, with a deadline set for federal agencies to respond to inquiries by April 21, 2025.

Mendez's wife, Marilu, expressed fear over the violent nature of the arrest and its implications for their family, particularly for their young son, who is struggling to understand why his father is in custody.

Mayor Jon Mitchell criticized the operation as 'over the top' and called for greater transparency in federal actions that affect local communities.

Witnesses reported that the agents acted without warning, creating a climate of fear and confusion in the local community, which has experienced at least eight similar incidents involving ICE since January 2025.

The New Bedford Police Department stated they could not intervene in the federal enforcement action, as they were not notified beforehand by ICE.

On April 14, 2025, U.S. Immigration and Customs Enforcement (ICE) agents forcibly detained Juan Francisco Mendez in New Bedford, Massachusetts, smashing the window of his family car during the arrest.

Mitchell emphasized the need to distinguish between criminals and non-criminal individuals, arguing that indiscriminate roundups by federal agents are unacceptable.

Critics, including local officials, have characterized the Trump administration's approach to immigration enforcement as harmful to families and the immigrant community.

The family is demanding accountability from ICE for the violent nature of the arrest and the emotional toll it has taken on them, especially on their young son.

Mitchell expressed concern over the excessive force used during the arrest, particularly since the couple had communicated they were waiting for their attorney.

Local community organizations, including the Centro Comunitario de Trabajadores, arrived to support the couple and attempted to file a report with the New Bedford Police, facing initial resistance due to jurisdictional issues.

Senator Ed Markey condemned the arrest, stating it reflects an assault on the Constitution and due process under the Trump administration.