Survey Reveals Strong Interest in Apple AI, Despite Skepticism and Competition

April 23, 2025
Survey Reveals Strong Interest in Apple AI, Despite Skepticism and Competition
  • Apple introduced its suite of AI features, known as Apple Intelligence, in June, aiming to enhance the user experience across iPhone, Mac, and iPad while prioritizing data protection.

  • This platform is designed to improve Siri's capabilities by enabling it to understand user context and interact more effectively with apps, although significant improvements are still pending.

  • A recent survey conducted by Morgan Stanley among over 3,300 users indicates that 80% of respondents would consider paying for Apple Intelligence, reflecting strong consumer interest despite its current limitations.

  • In 2024, services contributed nearly 25% to Apple's revenue, with gross profit margins of 73%, highlighting a strong financial incentive for the company to monetize its AI offerings.

  • To successfully charge for Apple Intelligence, Apple must significantly enhance its offerings to compete with established services, which will require delivering on promised improvements to Siri.

  • The survey revealed that 22% of participants would pay $15 or more monthly for Apple Intelligence, while over 50% are willing to spend at least $10 a month.

  • Despite facing challenges such as delayed features and performance issues compared to competitors like ChatGPT and Microsoft's Copilot, the interest in Apple Intelligence remains high.

  • The platform has been engaged by 80% of eligible U.S. iPhone owners in the last six months, boasting a net promoter score of 53, indicating it is perceived as user-friendly and innovative.

  • Interestingly, the average willingness to pay has risen to $9.11, an 11% increase from the previous average of $8.17, showcasing growing consumer enthusiasm.

  • Morgan Stanley's survey is representative of the U.S. population by age, gender, and region, providing a reliable snapshot of consumer attitudes toward Apple Intelligence.

  • Despite skepticism about the survey's findings, it is likely that Apple will eventually implement a subscription model for Apple Intelligence due to the high operational costs of generative AI.

  • Critics argue that Apple Intelligence should ideally be free, as its current capabilities do not yet justify a subscription fee, especially given the competitive landscape.

Summary based on 5 sources


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