Fitbit Recalls Smartwatches: Overheating Risk Prompts Firmware Update and Compensation Offer

April 3, 2025
Fitbit Recalls Smartwatches: Overheating Risk Prompts Firmware Update and Compensation Offer
  • Fitbit has announced a recall of its popular smartwatches, specifically the Fitbit Sense and Fitbit Versa 3, due to overheating batteries that pose a burn risk.

  • The Australian Competition and Consumer Commission (ACCC) reported that a firmware update is necessary to address this overheating battery issue.

  • This firmware update will implement a new battery management system designed to reduce the risk of overheating and improve battery stability.

  • Fitbit has confirmed that the update can be installed remotely, meaning consumers do not need to return their devices to receive the fix.

  • While the update will mitigate the overheating risk, it will result in shorter battery life, requiring more frequent charging for affected models.

  • The recall affects devices sold between August 1, 2020, and September 30, 2023, including the Fitbit Sense (model number FB512) and Fitbit Versa 3 (model number FB511).

  • Consumers can check if their device is affected by submitting a request through Fitbit's support page.

  • Affected consumers may also have the right to request a refund or replacement from the ACCC, with payment requests needing to be made before January 21, 2026.

  • Owners of affected models may be eligible for a compensatory payment of $80 in Australia, or $50 in the US, if certain conditions are met.

  • Consumers have rights to remedies under consumer guarantees, which could include a refund or replacement.

  • It is important to note that not all devices sold during the recall period are impacted by the overheating issue.

  • Consumers do not need to return their devices to receive the firmware update, and they may be eligible for compensation from Fitbit if affected.

Summary based on 2 sources


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Sources

Popular fitness products recalled

news.com.au — Australia’s leading news site • Apr 2, 2025

Popular fitness products recalled

Smartwatches recalled over burn danger

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