Karthik Narain, Accenture's Group Chief Executive for Technology, noted that the collaboration sets a new industry standard for AI strategy and innovation.

Telstra and Accenture have launched an AI Silicon Valley hub aimed at enhancing AI capabilities for Telstra's customers.

This facility will connect teams in Sydney, Melbourne, and Bangalore, fostering collaboration and innovation in a secure environment.

The initiative, part of a joint venture that began in April 2025, seeks to develop foundational AI architecture and solutions over a seven-year period.

The hub's long-term plan includes deploying AI solutions to streamline processes, significantly reducing order activation times from weeks to days.

Initially, the hub will focus on implementing an AI Refinery to modernize Telstra's legacy systems and transform processes like order-to-activate.

A key aspect of the hub will be enhancing responsible AI capabilities with real-time monitoring to ensure compliance with policies and community expectations.

Kim Krogh Andersen, Telstra's Group Executive for Product and Technology, emphasized the hub's potential to advance AI technology and improve customer experiences.

Key partners in this venture include Amazon Web Services, Databricks, and Microsoft, providing essential engineering resources and innovative solutions.

The hub will prioritize collaboration with partners, providing space for engineering teams and facilitating the testing of innovative solutions from startups.

Collaboration with academic institutions like Berkeley Sky Labs and Stanford HAI will support research and development in AI and network innovation.

Overall, this initiative reflects Telstra's broader goal to extend network leadership and enhance customer interactions through AI advancements.