UK to Launch Digital Driving License App with AI Chatbot Support by Year-End
June 30, 2025
In addition to the app, the government plans to introduce a digital wallet later in the year for storing official documents, starting with a veterans' card and a pilot for a digital driver's license.
The government has been advocating for increased technology use within departments, supported by calls from opposition leader Sir Keir Starmer to leverage AI in public services.
Kyle noted that the app's design is still evolving, with additional features expected to improve efficiency and save money by moving services online.
The UK government is set to launch a new smartphone app on July 1, 2025, allowing citizens to access their driving licenses digitally by the end of the year.
This app aims to simplify citizen interactions with the government, featuring a chatbot designed to assist users in navigating the extensive 700,000-page Gov.uk website.
The generative AI chatbot will help users find information quickly, although it is not yet operational.
Initially, the chatbot will provide reliable answers to questions about government services, with plans for enhanced capabilities later in 2025.
The app will primarily direct users to existing government webpages rather than providing direct services, making it a tool for information access.
Future updates to the app will include features such as applying for benefits and managing government services, along with personalized notifications.
Currently, around 1,300 users are testing the app, which will launch as a 'minimum viable product' with plans for future enhancements.
Technology Secretary Peter Kyle emphasized that the app represents a significant modernization of taxpayer-funded services, aiming to reduce reliance on paper forms and long wait times.
Initially, users will be able to generate electronic letters of authorization for benefits, facilitating access to discounts and entitlements.
Summary based on 9 sources
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Sources

The Guardian • Jun 30, 2025
Gov.uk smartphone app to launch with limited functionality
The Independent • Jun 30, 2025
Government chatbot set to help public deal with bureaucracy
The i Paper • Jun 30, 2025
Britons to get digital driving licences by the end of the year
Express & Star • Jun 30, 2025
Government chatbot set to help public deal with bureaucracy