UK to Launch Digital Driving License App with AI Chatbot Support by Year-End

June 30, 2025
UK to Launch Digital Driving License App with AI Chatbot Support by Year-End
  • In addition to the app, the government plans to introduce a digital wallet later in the year for storing official documents, starting with a veterans' card and a pilot for a digital driver's license.

  • The government has been advocating for increased technology use within departments, supported by calls from opposition leader Sir Keir Starmer to leverage AI in public services.

  • Kyle noted that the app's design is still evolving, with additional features expected to improve efficiency and save money by moving services online.

  • The UK government is set to launch a new smartphone app on July 1, 2025, allowing citizens to access their driving licenses digitally by the end of the year.

  • This app aims to simplify citizen interactions with the government, featuring a chatbot designed to assist users in navigating the extensive 700,000-page Gov.uk website.

  • The generative AI chatbot will help users find information quickly, although it is not yet operational.

  • Initially, the chatbot will provide reliable answers to questions about government services, with plans for enhanced capabilities later in 2025.

  • The app will primarily direct users to existing government webpages rather than providing direct services, making it a tool for information access.

  • Future updates to the app will include features such as applying for benefits and managing government services, along with personalized notifications.

  • Currently, around 1,300 users are testing the app, which will launch as a 'minimum viable product' with plans for future enhancements.

  • Technology Secretary Peter Kyle emphasized that the app represents a significant modernization of taxpayer-funded services, aiming to reduce reliance on paper forms and long wait times.

  • Initially, users will be able to generate electronic letters of authorization for benefits, facilitating access to discounts and entitlements.

Summary based on 9 sources


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