Klarna CEO Warns AI Could Trigger Recession by Displacing White-Collar Jobs

June 8, 2025
Klarna CEO Warns AI Could Trigger Recession by Displacing White-Collar Jobs
  • He believes that the profound impact of AI on employment will lead to economic downturns as companies increasingly streamline their operations.

  • Klarna's AI assistant has notably replaced the work of 700 full-time customer service agents, contributing to a significant reduction in the company's workforce from 5,500 to 3,000 over the past two years.

  • Despite these workforce reductions, Siemiatkowski admitted that Klarna's reliance on AI had become excessive, prompting plans to hire more staff to ensure human customer interactions.

  • Mike Krieger, Chief Product Officer at Anthropic, expressed caution in hiring entry-level software engineers due to AI's impact, while also recognizing the potential for AI to create more fulfilling job opportunities.

  • This conversation reflects a broader industry debate on how to balance AI integration with job preservation as companies adapt to new technologies.

  • Interestingly, blue-collar jobs seem less affected by AI due to the ongoing necessity for manual labor across various sectors.

  • AI is already being leveraged in numerous industries, such as call centers, law, and accounting, to enhance efficiency and reduce operational costs.

  • Sebastian Siemiatkowski, CEO of Klarna, has raised alarms about the potential for artificial intelligence (AI) to trigger a recession by displacing white-collar jobs.

  • Siemiatkowski specifically noted that the replacement of white-collar jobs by AI typically results in short-term recessions.

  • In the UK, the government has adopted AI tools like Humphrey to cut labor costs, previously spending £80 million annually on manual consultations.

  • Dario Amodei, CEO of Anthropic, echoed concerns about AI's impact on employment, predicting that it could eliminate 50% of entry-level white-collar jobs within five years.

  • Gita Gopinath from the IMF has warned that the widespread adoption of AI could worsen economic downturns by disrupting labor markets and financial systems.

Summary based on 3 sources


Get a daily email with more Tech stories

More Stories