On July 24, 2025, millions of customers from Vodafone, BT, and EE reported significant issues with making and receiving calls, leading to widespread frustration.

The disruptions began early in the morning, with the most significant reports starting around 11:05 AM BST, particularly affecting major cities such as London, Birmingham, Manchester, and Glasgow.

Downdetector confirmed a significant spike in outage reports, with over 2,600 complaints logged by 2:15 PM, primarily related to call functionality.

EE was identified as the primary source of the problem, with more reports of issues than Vodafone or Three, although none of the networks officially acknowledged a UK-wide outage.

Both BT and EE confirmed they are urgently investigating the ongoing connection problems, while Vodafone acknowledged 'technical issues' affecting its call services.

Customers took to social media to express their frustrations, noting difficulties in reaching customer service and experiencing disruptions to their daily activities.

Despite the issues with voice calls, users were still able to access internet services, allowing communication through messaging apps like WhatsApp.

Smaller networks that rely on EE's infrastructure, such as 1pMobile and Lyca Mobile, were also impacted by the outage.

Ofcom has advised that compensation may be available for affected users depending on the duration and severity of the outage.

Despite the rising reports of issues, no networks have officially confirmed a UK-wide outage at this time.

Customers expressed significant frustration online, with many reporting that the outage disrupted their work and daily routines.

Reports indicated that customers were unable to make or receive calls, with social media flooded with complaints about the situation.