UK Pharmacies Face Surge in Shoplifting and Aggression; Call for Stronger Police Support

August 11, 2025
UK Pharmacies Face Surge in Shoplifting and Aggression; Call for Stronger Police Support
  • The report warns that the theft of medications, particularly strong pain relief and other controlled substances, poses serious health risks to the public.

  • A recent survey by the National Pharmacy Association (NPA) found that nearly 90% of pharmacies in England have experienced an increase in shoplifting incidents over the past year, along with a rise in aggressive behavior from the public.

  • The survey, which included responses from 476 pharmacies, revealed that 87% reported a rise in aggressive behavior towards pharmacy staff, with 22% witnessing physical assaults.

  • NPA chief executive Henry Gregg condemned these findings as 'unacceptable', emphasizing the serious implications of medication theft, particularly concerning strong painkillers and benzodiazepines.

  • Pharmacy owner Sanjeev Panesar expressed frustration over the ongoing issue of theft and harassment, stating that it detracts from their focus on patient care and negatively impacts staff morale.

  • Panesar noted a significant rise in petty theft over the last 12 to 18 months, with individuals openly taking stock and leaving without payment, leading to increased verbal and physical abuse towards his staff.

  • Gregg highlighted that pharmacy teams are more vulnerable to abuse than their primary care colleagues and called for better support from the police in addressing shoplifting.

  • In response to the rising trend of shop thefts, a Government spokesperson announced plans to remove immunity for thefts under £200 and increase neighborhood patrols in over 500 town centers.

  • The Government reiterated its zero-tolerance stance on violence or harassment against NHS staff and community pharmacists, mentioning upcoming laws aimed at protecting shop workers.

  • Among those pharmacies that reported incidents to the police, 73% felt that law enforcement's response was inadequate, indicating a gap in support for pharmacy staff.

  • Gregg called for more robust police action against shoplifting and better support for pharmacies, similar to what is provided to other NHS staff.

  • Despite implementing security measures, including hiring guards, many pharmacy owners continue to feel frustrated by the persistent issues of theft and harassment.

Summary based on 5 sources


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Surge in shoplifting and abuse at pharmacies, survey finds

Surge in shoplifting and abuse at pharmacies, survey finds

Chester and District Standard • Aug 12, 2025

Surge in shoplifting and abuse at pharmacies, survey finds

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