British rail passengers facing travel disruptions will now receive videos explaining the incidents and the next steps, aiming to improve communication during these events.

Production of these explanatory videos takes place from early morning to late evening on weekdays and weekends, with over 250 videos released since December 2024 that have attracted nearly 700,000 views.

This initiative is part of a broader effort driven by a cross-industry partnership involving the Rail Delivery Group, Network Rail, and train operators to enhance passenger communication.

The videos are designed to add a human element to real-time updates, making travel information more relatable and easier for passengers to understand.

Similar videos were produced about a year ago for planned disruptions like engineering work, reflecting an ongoing commitment to improving communication for all types of service interruptions.