Optus Outage Triggers Tragic Losses: Three Dead, 600 Emergency Calls Fail

September 23, 2025
Optus Outage Triggers Tragic Losses: Three Dead, 600 Emergency Calls Fail
  • A major outage at Optus in Western Australia and other states disrupted triple-0 emergency calls, resulting in tragic outcomes including three deaths, with the incident lasting longer than initially reported.

  • The outage caused approximately 600 failed emergency calls, including seven between 12.17am and 12.30am, with four of those calls originating from Western Australia.

  • In Perth, two men aged 74 and 49 died during the outage, with the older man reaching hospital but the younger one not, both suffering medical emergencies linked to the service failure.

  • A third death involved a 68-year-old woman in Adelaide, marking the third fatality associated with the outage.

  • Authorities confirmed that the welfare of the last unaccounted-for caller in Western Australia has now been checked, and all individuals involved in earlier calls have been accounted for.

  • Police and coronial investigations are ongoing as officials seek answers from Optus, amid criticism over the company's delayed response and the outage's severe impact on emergency services.

  • The Ambulance Employees Association of WA described the failure as a 'catastrophic' event and called for an urgent review of Optus’s emergency telecommunications infrastructure to prevent future tragedies.

Summary based on 1 source


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