ConfirmTkt’s Dinesh Kumar Kotha highlighted the AI Seat Finder as an outcome-driven tool within ixigo’s broader AI-first travel strategy aimed at the Next Billion Users.

ixigo positions itself as a leading AI-powered travel platform in India with a large user base, noting NSE/BSE listings and offering a media contact for inquiries.

Privacy is prioritized through opt-in features, giving users control over AI participation and data usage.

AI Seat Finder surfaces trains with confirmed seats, suggests alternatives, supports natural language queries, and aims to simplify rail bookings across multiple channels (TV, digital, social, PR).

ConfirmTkt launched AI Seat Finder powered by TARA on May 8, 2026, delivering real-time confirmed train-ticket discovery in Hindi and English, backed by a PR campaign featuring RCB players.

During a past Indigo disruption, ixigo’s AI handled over 150,000 end-to-end calls and resolved most issues without human intervention, illustrating AI effectiveness in real-world travel disruptions.

The redesigned ixigo homepage emphasizes hyper-personalization, a new visual identity, and dark mode, with leaders framing the platform as an AI-native travel companion rather than a patchwork of AI features.

Executives describe the platform as a major leap toward personalized, AI-enabled travel experiences built on two decades of data and insights.

Company leaders position the reinvention as a move from patchy AI features to a fully integrated AI-native platform capable of proactive actions.

ixigo rolled out a fully AI-native travel app built around TARA, a multimodal AI assistant that can plan, book, and manage trips via voice, text, and taps in English, Hindi, and Hinglish.

Agentic AI travel flows automate tasks like sending and updating boarding passes to wallets, coordinating hotel readiness, providing real-time flight updates, delay alerts, and refund assistance, all under user-controlled permissions.

Trip Mode centralizes post-booking information into a single view, delivering boarding details, real-time alerts, airport-traffic-informed departure guidance, personalized content suggestions, and end-to-end support from planning to arrival.