A Vodafone spokesperson said some customers experienced intermittent issues and that the company was urgently investigating, apologized for the inconvenience, and advised customers to power cycle their devices to restore services.

The company later said the issue had been isolated and resolved, and apologized again for the disruption.

At the time of reporting, the full scale and cause of the disruption were not yet determined, with Vodafone seeking additional comment.

More than 8,000 outage reports were logged on Downdetector, with affected areas including Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra, and regional centers.

Vodafone Australia is the third-largest mobile network operator in the country, serving about 5.4 million customers and networks used by brands such as Kogan Mobile, Lebara, TPG, iiNet, and Internode.

A major nationwide outage affected calls, texts, and mobile data for millions of customers on the morning of the incident.

The outage began around early morning hours, peaking mid-morning, and impacted calls for customers and MVNO users on Vodafone’s network.

The article noted that more updates would follow as information became available.

Investors in TPG Telecom, Vodafone’s parent, did not react negatively, with the share price rising on the morning of the outage.

Initially high complaint levels declined somewhat, but there was a slight uptick again around late morning, indicating ongoing disruption.

Customers who lost Vodafone service could still access Triple Zero (000) and connect to other networks during the outage.

Vodafone stores were affected as well, with some store lines reportedly not connected during the outage.