JPMorgan Chase is expanding its India Global Capability Centers, with about 55,000 employees across Bengaluru, Hyderabad and Mumbai, and plans a new 2-million-square-foot GCC campus in Mumbai by 2029 to house around 30,000 tech and operations professionals.

The bank plans to hire roughly 1,000 technology professionals in its India GCCs to support global technology, digital transformation and AI initiatives.

This hiring aligns with JPMorgan’s broader strategy to strengthen India’s tech capabilities, with the GCCs servicing both the investment bank and Chase’s retail banking operations.

AI talent demand is rising, with projections that over 80% of tech hiring will be in AI-led capabilities by 2028, including roles in LLM engineering, GenAI operations, MLOps and vector databases.

Despite growth, there is a shortage of experienced AI professionals in India’s retail GCC sector, with only about 320 professionals having more than eight years of AI experience across 180 GCCs.

Dimon acknowledged AI’s impact on the workforce, noting a 30–40% staffing reduction in some functions while stressing ongoing demand for skilled tech professionals to support long-term digital transformation.

CEO Jamie Dimon has said AI has reduced staffing needs by 30–40% in some areas through productivity gains, but cautioned that AI should not be treated as a lasting competitive advantage.

The bank has also implemented AI-related staffing reductions of up to 40% in certain areas, signaling a selective demand for specialized engineering talent.

Hiring focus will be on cloud architecture, cybersecurity and AI data pipelines, with candidates evaluated through HackerRank tests covering coding, data structures, algorithms and system architecture.

Recruitment will use HackerRank-based assessments to gauge applicants’ coding, algorithms, data structures and system-architecture expertise.

The recruitment emphasizes specialized tech roles in cloud, security and AI data infrastructure, evaluated via standardized coding and architecture assessments.

JPMorgan’s expansion reflects a broader trend of multinational banks investing in India’s engineering talent to build AI platforms, cloud infrastructure, cybersecurity and digital products for global operations, within a GCC ecosystem of over 2,100 centres and about 2.4 million professionals generating roughly $98.4 billion in revenue.