Uber says the change is driven by customer demand and aims to help more people reach essential places using their preferred payment method.

Airport trips and certain rider groups are excluded to manage safety and operations; Uber notes cash-related rorts in taxis but says app pricing helps prevent manipulation.

Emma Foley, Uber’s Australia-New Zealand managing director, says the cash option meets consumer preferences and aids budgeting and travel for visitors.

If the driver lacks exact change, payment can be handled digitally, and cash will be disabled for trips to airports and for Uber teen accounts or riders with a low rating.

The move comes as the Fair Work Commission weighs new ride-share rules, while the Transport Workers Union warns unilateral cash policies could affect worker safety and working conditions.

The rollout follows a successful trial in Launceston and Bunbury, and cites an RBA study showing cash was used in about 15% of transactions.

Cash payments are not available for intercity, pool, courier, teen trips, UberX PIN trips at Sydney Kingsford Smith Airport and Melbourne T1/T2 terminals.

The cash option mirrors the app experience with GPS tracking, audio requests, and customer support, and upfront pricing remains available.

Uber will allow cash payments for rides in Australia starting July 16, contingent on the driver accepting cash, with some exceptions for airport trips and specific ride types.

Foley emphasizes that the policy offers options for cash users and reflects everyday payment practices, including for tourists, younger people, and budget-conscious riders.

The policy targets older Australians and aims to compete with taxis by attracting cash-using riders and newcomers to the country.

Regulators and transport authorities are monitoring ride-share safety and compliance, with ongoing oversight of Uber’s safety obligations.