Maya uses agentic AI to automate defined steps in KYC and deduplication, validating information, detecting duplicates, performing checks, and routing exceptions for human review under regulatory safeguards.

The BSP is pushing financial institutions to adopt National ID authentication for due diligence and identity verification, signaling broader use of National ID in finance to streamline onboarding.

Maya integrates National ID eVerify into onboarding so eligible customers can verify identity using National ID numbers and a video selfie, with an alternative traditional ID-upload path if eVerify cannot verify.

Maya showcased the National ID use case at the BSP AI Summit, emphasizing that AI should solve real customer problems safely, reliably, and at scale.

Onboarding turnaround time has fallen by 84%, freeing staff to focus on exceptions, investigations, and cases needing human judgment.

Maya’s approach demonstrates how government digital infrastructure, AI, and human oversight can scale responsibly while maintaining KYC, screening, and regulatory compliance.

Maya’s broader AI strategy applies ML, decision engines, behavioral scoring, anomaly detection, and intelligent automation across onboarding, credit, fraud management, personalization, and operations.

The automated process remains compliant with BSP and other regulatory requirements for KYC, identity verification, screening, and related checks.

National ID eVerify checks government-held records to confirm identity, with additional information requested only as needed and existing customers able to re-enter information efficiently if verification fails.