Microsoft Probes Major Outage Affecting Exchange, Teams, and Outlook Amid Thanksgiving Weekend
November 25, 2024
By midday on November 25, over 5,000 users had reported issues on Downdetector, highlighting the widespread disruption.
The situation remains dynamic, with Microsoft monitoring ongoing issues and promising further updates if problems persist.
Despite deploying a fix that reached approximately 98% of affected environments by midday, Microsoft has not provided a specific timeline for full service restoration.
The company is still investigating the cause of the outage, and while many users regained access by the evening, residual issues persisted.
Most users were able to access services again by the evening of November 25, with expectations for complete restoration by November 26.
Microsoft is investigating a significant global outage that has affected its Exchange and Teams Calendar services, as well as Outlook.
Reactions from users have been mixed, with some appreciating the unexpected break before the Thanksgiving holiday weekend.
Frustrations were voiced on social media, particularly regarding the status page indicating normal operations despite the widespread issues.
Although Microsoft claimed that over 90% of impacted environments received a fix, many users continued to experience ongoing problems.
This outage underscores the critical reliance on cloud services for business operations and the need for organizations to bolster their infrastructure against such disruptions.
This incident follows a previous major outage in July 2024 caused by a corrupted update from CrowdStrike, which had significant repercussions across various sectors.
Microsoft has advised users to check service health portals for real-time updates and emphasized its commitment to improving response times for future outages.
Summary based on 32 sources
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Sources

Forbes • Nov 25, 2024
Microsoft 365 Outlook, Teams, SharePoint Outage—Here’s What We Know
Mashable • Nov 25, 2024
Microsoft Outlook outage: What happened?
CNET • Nov 25, 2024
Reports of Microsoft Outlook and Teams Outages Spiking Monday