Users are encouraged to make purchases exclusively through the official TikTok Shop app and utilize its secure in-app payment gateways.

KPDN Minister Armizan Mohd Ali emphasized the importance of educating consumers to prevent scams that often occur outside legitimate platforms.

The #ShopSafe tips are designed to help users avoid scams such as false advertising, phishing, and account takeovers by promoting vigilance and secure online behavior.

It is crucial for users to never share sensitive personal information, as TikTok Shop will not request such details through direct messages or calls.

TikTok Shop has launched the #ShopSafe initiative in partnership with the Ministry of Domestic Trade and Cost of Living (KPDN) to combat online shopping scams in Malaysia.

To enhance security, users should track their orders within the app and be cautious of suspicious links and misspelled websites.

Activating the 2-step verification feature on TikTok accounts is recommended to provide an additional layer of security against unauthorized access.

Nur Azre Abdul Aziz, TikTok Shop's Director of Strategic Partnerships, highlighted the company's commitment to consumer safety, noting the rejection of over 20.4 million product listings and 2 million seller registrations that failed to meet their standards in the first half of 2024.

The platform has implemented a 15-Day Free Return and Refund Policy to protect customer interests and discourage fraudulent activities.

Users are encouraged to report any suspicious activities or violations directly through the app's reporting channel to ensure a safer shopping experience.

TikTok Shop provides support through live agents for order inquiries and encourages users to utilize the Help Center for assistance.