OpenAI's New ChatGPT Shopping Experience Could Disrupt Retail, Raise Concerns Over Affiliate Revenue

April 28, 2025
OpenAI's New ChatGPT Shopping Experience Could Disrupt Retail, Raise Concerns Over Affiliate Revenue
  • Despite these innovations, OpenAI is committed to maintaining safety standards throughout the shopping process, although they acknowledge the potential for mistakes.

  • A recent study highlights that a significant portion of Gen Z and millennials prefer to conduct thorough research before trusting brands, underscoring the importance of the research phase in shopping.

  • To optimize the shopping experience, e-commerce operators are encouraged to enhance their schema markup, which is crucial for helping AI and search engines understand product content.

  • OpenAI has enhanced its ChatGPT search feature by introducing a new shopping experience designed to improve product searches and purchases.

  • These updates are available to all users, including Plus, Pro, Free, and even those who are logged out.

  • The recommendations generated by this feature will rely on structured metadata from third-party sources, ensuring that results are both independent and relevant.

  • However, there are concerns that this new shopping feature may negatively impact the earnings of affiliate websites, as users might make purchases based on ChatGPT's reviews without visiting the original review sites.

  • OpenAI is also exploring how affiliate revenue will function, particularly concerning recommendations linked to specific publishers, although no definitive plans have been established yet.

  • CEO Sam Altman has indicated a willingness to consider 'tasteful' advertising models that include affiliate fees for purchases, while ensuring that search result integrity remains intact.

  • This shift towards AI-driven shopping experiences reflects a broader trend in the market, where the balance between user experience and monetization strategies is increasingly scrutinized.

  • As competition in the AI search engine market intensifies, platforms must navigate the complexities of providing valuable user experiences while also developing sustainable revenue models.

Summary based on 96 sources


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Sources

ChatGPT AI bot adds shopping to its powers


OpenAI Adds Shopping to ChatGPT

WIRED • Apr 28, 2025

OpenAI Adds Shopping to ChatGPT

ChatGPT is getting better for shopping

The Verge • Apr 28, 2025

ChatGPT is getting better for shopping

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