The Zia LLM supports multiple Indian languages and has demonstrated performance benchmarks exceeding comparable models by up to 75%, with early access testing indicating competitive results against models like Llama.

Zoho's AI models are designed to be cost-effective and privacy-conscious, built without using customer data for training, and deployed across data centers in the US, India, and Europe to ensure data privacy.

Zoho has launched Zia LLM, a proprietary large language model tailored for business applications, along with Zia Agents, a platform offering pre-built AI agents for various functions, aiming to enhance enterprise productivity.

The company stresses that owning its LLM technology is essential for independence and to prevent becoming merely a reseller of third-party AI solutions.

Zoho's Chief Evangelist highlights a pragmatic approach to AI, focusing on real-world business applications rather than hype, with AI serving as a productivity multiplier rather than a replacement for human expertise.

Zoho's CEO underscores that AI tools are designed to augment human work, with tasks like coding requiring human verification, and the company has not seen significant impacts on employment.

The Agent Marketplace will enable quick deployment of prebuilt and third-party AI agents, with ongoing updates and an ecosystem for developers to create and host their own agents.

The Model-View-Controller (MVC) architecture and the Model Context Protocol (MCP) server are key infrastructure components, enhancing application interoperability and enabling secure, permission-based data sharing across Zoho's ecosystem.

Zoho's Zia LLM supports data privacy and will soon be available for customer use, with deployments across multiple regions, aligning with the company's commitment to protecting customer data.

Zoho has developed AI agents tailored for Indian businesses, including tools for verifying government documents like PAN cards and GSTINs, to improve operational efficiency.

The global LLM market is projected to grow significantly, reaching over USD 130 billion by 2034, driven by increasing digitalization and multilingual AI needs.

To control costs and maintain independence, Zoho is investing in its own infrastructure, including managing its data centers powered by renewable energy, avoiding reliance on external cloud providers.

Zoho envisions AI-native applications becoming prevalent within five years, emphasizing the importance of owning critical AI technology to stay competitive.