On August 26, 2025, Jammu recorded a record-breaking 380mm of rainfall in 24 hours, the highest since 1974, leading to widespread disruptions and outages.

Both Airtel and Jio are actively working to enhance network resilience and infrastructure, with Jio's engineering teams focusing on strengthening connectivity during these ongoing challenges.

The companies emphasize their commitment to supporting communities and delivering reliable digital connectivity as part of India’s broader digital transformation and resilience efforts.

In response to severe flooding and heavy rainfall across Jammu and Kashmir, Ladakh, and Himachal Pradesh, Airtel has extended its prepaid plans by three days and granted a three-day grace period for bill payments to support affected customers.

Airtel has activated its ICR system, allowing users to connect to available networks across different service providers, ensuring continued connectivity during the emergency.

Airtel teams are actively working on the ground to restore telecom services as quickly as possible, demonstrating their commitment to keeping the affected regions connected.

The flooding has caused significant disruption, including casualties and evacuations primarily in Jammu & Kashmir and Himachal Pradesh, due to ongoing rains, landslides, and rising river levels.

A massive communication blackout has severely impacted daily life in Jammu and Kashmir, complicating rescue and relief efforts.