At Zoomtopia 2025, Zoom unveiled AI Companion 3.0, a major upgrade that introduces advanced agentic AI capabilities designed to boost productivity and collaboration across its platform.

New features include AI-generated avatars that can mimic facial expressions and respond to voice inputs, allowing users to participate virtually while addressing remote work challenges, though raising concerns about authenticity.

Additional enhancements for Zoom Workplace include real-time voice translation, presentation clip generation, high-frame-rate video, and seamless app integration within Zoom chat and Whiteboard, all aimed at enriching user experience.

Users now have the option to work within a web browser with personalized experiences, providing greater flexibility and accessibility.

Zoom is expanding industry-specific AI solutions, especially for healthcare and frontline workers, integrating AI into clinical workflows, telehealth, and pre-visit preparations to serve a broader range of users.

The platform aims to improve employee interactions and customer experiences by providing deeper insights, faster high-quality work, and proactive task management, reinforcing its mission to create an AI-first work environment.

Setting up an AI agent involves selecting a name, granting access to documents, and defining problem descriptions and response triggers, which can be complex depending on the scope of deployment.

Zoom emphasizes user data privacy by not using data for training AI models and supports multiple models to tailor AI responses to specific tasks.

Zoom positions itself as a non-manufacturer, reducing regulatory liabilities under laws like the AI Act, and offers model orchestration and transparency features.

A new feature allows users to upload voice samples to create customized conversational AI experiences, with plans to develop AI agents for healthcare workflows starting in January 2026.

The new AI avatar feature enables hosts to customize waiting rooms with avatars and personalized messages, enhancing pre-meeting communication and reducing confusion, especially for global organizations.

New calendar features include AI-driven scheduling suggestions, a 'free up my time' tool to skip unnecessary meetings, and help users manage their time more effectively.

Zoom's broader mission is to create an AI-first platform that empowers teams and strengthens customer relationships through integrated AI solutions, with upcoming features supporting live translation and deeper insights.