Bianca Sammut, Vice President of Alton Towers Resort, emphasized the thrill and unique nature of Toxicator, encouraging guests to experience it.

Alton Towers' new ride, Toxicator, faced an unexpected closure on its opening day due to a sewage leak from a broken pipe, which caused a significant disruption.

Customers voiced their dissatisfaction over inadequate compensation for the inconvenience, further amplifying frustrations on social media.

Initially, park representatives indicated that the ride would not reopen that day, advising guests to check the resort's app for updates.

One frustrated parent described the day as a 'nightmare' for his son, who was disappointed after the lengthy wait.

Alton Towers staff were praised for their quick response, which allowed the ride to reopen swiftly after cleanup efforts.

Visitors expressed outrage after waiting for hours only to find the ride shut down, with some sharing footage of the sewage flooding the entrance.

Guests reported waiting for 70 minutes in a queue only to encounter human waste at the entrance, leading to numerous complaints on social media.

Despite the initial shutdown, Toxicator and the surrounding area were later reopened, allowing guests to experience the ride.

On March 16, 2025, Alton Towers confirmed that Toxicator was operational again, with a reported queue time of 50 minutes.

While reports indicated a 'brown liquid' was leaking, Alton Towers clarified that it was not sewage but rather from a burst pipe nearby.

Toxicator, designed to be a toxic waste-themed attraction, stands at 78 feet tall and is the only top spin ride elevated above ground level.