Co-op Recovers from Cyber Attack, Restores Payments and Vows Enhanced Security

May 14, 2025
Co-op Recovers from Cyber Attack, Restores Payments and Vows Enhanced Security
  • The company has resumed accepting all payment methods, including contactless and chip-and-pin transactions.

  • Co-op expressed gratitude to its colleagues, members, partners, and suppliers for their support and is committed to enhancing security measures to prevent future incidents.

  • The National Crime Agency is investigating the cyber attack, which may be linked to a similar incident affecting Marks & Spencer (M&S).

  • The Co-op is conducting forensic investigations into the incident and has implemented measures to enhance data security.

  • Co-operative Group CEO Shirine Khoury-Haq apologized for the disruptions caused by the 'highly sophisticated' attack.

  • Despite ongoing gaps in product availability, particularly in fresh produce and confectionery, the Co-op is making progress in restoring its operations.

  • Following a major cyber attack, the Co-op is gradually restoring product availability in its stores and online.

  • Hackers accessed personal data from Co-op members, including names and contact details, although no bank or credit card information was stolen.

  • As the Co-op works to restore normal operations, it has cautioned suppliers about potential fluctuations in order volumes.

  • The Co-op is scheduled to hold its annual general meeting in Manchester on May 17, 2025, to discuss the ongoing situation.

  • While the specific nature of the Co-op's attack has not been disclosed, it coincides with a ransomware incident at M&S, believed to be linked to the ScatteredSpider group.

  • The cyber attack severely impacted Co-op's supply chain and payment systems, leading to shortages of goods and compromised customer data.

Summary based on 11 sources


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