Co-op Recovers from Cyber Attack, Restores Payments and Vows Enhanced Security
May 14, 2025
The company has resumed accepting all payment methods, including contactless and chip-and-pin transactions.
Co-op expressed gratitude to its colleagues, members, partners, and suppliers for their support and is committed to enhancing security measures to prevent future incidents.
The National Crime Agency is investigating the cyber attack, which may be linked to a similar incident affecting Marks & Spencer (M&S).
The Co-op is conducting forensic investigations into the incident and has implemented measures to enhance data security.
Co-operative Group CEO Shirine Khoury-Haq apologized for the disruptions caused by the 'highly sophisticated' attack.
Despite ongoing gaps in product availability, particularly in fresh produce and confectionery, the Co-op is making progress in restoring its operations.
Following a major cyber attack, the Co-op is gradually restoring product availability in its stores and online.
Hackers accessed personal data from Co-op members, including names and contact details, although no bank or credit card information was stolen.
As the Co-op works to restore normal operations, it has cautioned suppliers about potential fluctuations in order volumes.
The Co-op is scheduled to hold its annual general meeting in Manchester on May 17, 2025, to discuss the ongoing situation.
While the specific nature of the Co-op's attack has not been disclosed, it coincides with a ransomware incident at M&S, believed to be linked to the ScatteredSpider group.
The cyber attack severely impacted Co-op's supply chain and payment systems, leading to shortages of goods and compromised customer data.
Summary based on 11 sources
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Sources

The Guardian • May 14, 2025
Co-op cyber-attack: stock availability in stores ‘will not improve until weekend’
BBC News • May 14, 2025
Co-op says shelves to be more fully stocked this weekend
TechRadar pro • May 13, 2025
Co-op hackers may still be “in the system” as cyberattack disruption continues
Daily Mirror • May 13, 2025
Co-op gives update after major cyber attack - but crisis deepens at rival Marks & Spencer