Chief paramedic Pauline Cranmer reported an increase in staff coming forward to report abuse, with around seven incidents involving physical or verbal attacks occurring daily.

The visit highlighted LAS's support initiatives, such as a wellness café and wellbeing officers, which are designed to help staff cope with stress and abuse.

A paramedic shared her experience of being sexually assaulted at work and publicly spoke about it to encourage others to come forward, with some choosing to waive their anonymity to raise awareness.

William also met with staff benefiting from the wellness café and spoke with a paramedic who had been sexually assaulted at work, emphasizing the importance of support and openness.

During the visit, William learned from emergency call handlers and paramedics that abuse from callers is a daily occurrence, often due to stress, but it should not be accepted as part of the job.

Nicole Whiteman, an emergency call coordinator, stated that abuse from callers is common and part of the job, but William stressed that such behavior should not be normalized.

The Prince of Wales visited the London Ambulance Service (LAS) headquarters to commend their proactive efforts in encouraging staff to speak out about the abuse they face while on duty, including meeting frontline workers handling emergency calls.

During the visit, William praised the LAS's focus on staff wellbeing and emphasized the importance of encouraging individuals to speak up about their negative experiences to prevent further harm.